POSITION: 

• 1st and 2nd line support of 365 Business Central
• Escalate in house queries to 3rd party support teams.
• At least 2 years support experience working with D365 BC ideally with finance users. 
• Strong written and verbal English speaking communication skills 
• Experience of working in a helpdesk environment. 
• Identify gaps in user training that we need to address via updating user manuals. 
• Work with finance team BC users to understand different business processes and identify areas that require escalation to systems team for review. 
• Broad modular understanding - ideally including finance, supply chain OR manufacturing.
• Provide the company with essential reporting and data analysis on user issues. 
• Develop solutions that improve the efficiency and capability of ERP system users. 
• Perform financial analyses and implement actions to improve profitability. 
• Liaising with the development and functional teams to assist in proactive development of system to improve efficiencies within the purchase and sales ledger teams. 

KEY RESPONSIBILITIES:

Daily

• To support the Tiripur office Purchase ledger and Sales ledger teams on Business Central support and training.
• To work closely with UK systems team to ensure that we are aligned on all business process and that all users in BC are consistent. 
• To improve accuracy and processing capabilities of al finance users in BC.
• To escalate any issues / process gaps in manuals to UK team. 
• To fully understand and own all SL and PL processes, associated documents, and data quality in BC.   
• Act as a senior member of the Systems and Data team, demonstrated role model behavior at all times in efficiency and professionalism. 

Weekly

• To project manage CRM developer tickets and work and ensure timely completion of development, change management and resolving issues with system. 
• To ensure all manuals for BC are correct and cover all processes end to end. 
• To update manuals when we have issues with problem solving / FAQ and send to UK team for confirmation. 
• To check and control the financial transactional processing across all entities in BC. 
• Report on progress within team on training and support issues. 

Monthly

• Review GL analysis on all documents to ensure these are working as expected. 
• Report on progress within team on training and support issues. 
• Analyze tickets and identify any trends and proactive support needed for different retailer, sales teams or vendor processes to ensure smooth processing of invoices. 

Yearly

• Achieve all set objectives for ticket resolution and SLA – review this against plan
• Review CRM developers and junior analysts – feedback to the Head of Systems and data for competence based interview and assessment of team. 

QUALIFICATIONS AND PERFORMANCE ATTRIBUTES:     

• Capable of processing complex information and understanding multifaceted issues
• Capable of calculating leave pro rata, taking on board varying criteria e.g. local laws, maternity rules, etc.
• Must be articulate & capable of communicating complex information to teams & individuals
• Must be a self-starter, proactive
• Must have a high level of integrity as dealing with the most sensitive data
• Must be able to use own initiative and suggest efficient ways to improve process

Pre-employment Checks: References required. Pre-employment Checks: References required

Opening: 1

Location: Bangalore (Work from Office)

Annual Salary (CTC): INR 13 LPA