D365 Business Central Support Analyst

• 1st and 2nd line support of 365 Business Central
• Escalate in house queries to 3rd party support teams.
• At least 2 years support experience working with D365 BC ideally with finance users. 
• Strong written and verbal English speaking communication skills 
• Experience of working in a helpdesk environment. 
• Identify gaps in user training that we need to address via updating user manuals. 
• Work with finance team BC users to understand different business processes and identify areas that require escalation to systems team for review. 
• Broad modular understanding - ideally including finance, supply chain OR manufacturing.
• Provide the company with essential reporting and data analysis on user issues. 
• Develop solutions that improve the efficiency and capability of ERP system users. 
• Perform financial analyses and implement actions to improve profitability. 
• Liaising with the development and functional teams to assist in proactive development of system to improve efficiencies within the purchase and sales ledger teams. 
• Must have a university degree 2.1 or equivalent in Finance or IT. (desirable not essential). 
• Must have equivalent of a grade B or above in GCSE and A level mathematics (essential).

Additional role specifically for Senior position: 

• Manage, support, and train our IT/ CRM developer Ajin in project and change management.
• Log all support issues and categories to analyse efficiency in support enquires over time. 
• Communicate closely with systems team on support log to ensure we fully scope any changes needed to make the system more effective.
• To consult Systems team and manager on all changes, to develop and test these in the test environment. 
• Manage all UAT to ensure solutions are fully tested across CRM and BC before moving to live environment. 

Openings: 1

Annual Salary (CTC): INR 7-9 LPA

Location: Bangalore (Work from Office)