Tools - BMC, Entuity, PRTG, Site24x7, Uptime Robot etc.

Job Description:

• Proactively monitor backbone network and IT landscape and address issues that may arise.
• Troubleshoot network outages and escalate as needed.
• Adhere to defined quality guidelines for customer communication.
• Review processes and recommend changes to improve the overall effectiveness/efficiencies.
• Carry out other work as directed by senior members of the team.
• Escalate issues to Supervisors/Managers/Tier2 & 3 level Network Engineers/other groups by following established SOPs.
• Update the internal knowledge base with new solutions for support.
• Comply with the organization’s conventional guidelines, policies, and processes.
• Monitor breaches of service level agreements (SLAs).
• Update the departments, teams, or third-party providers on events progress.
• Aid team members by applying technical knowledge of operations and systems using server, PCs, telephones, and emails.
• Diagnose Issues within the IT landscape.
• Continuously monitor systems through various tools.
• Track all Issues.
• Report Incidents.

Experience required: 4-8 Yrs

Location: Dubai

Annual Salary (CTC): AED 80 - 150K per annum