Responsibilities and Duties

• Answers inquiries by clarifying desired information; researching, locating, and providing information
• Determines requirements by working with customers
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms, and applications.
• Follow up to ensure that appropriate actions were taken on customers’ requests.
• Refer unresolved customer grievances or special requests to designated departments for further investigation.

Qualifications and Skills

• Graduate from any stream.
• B1 Level Certificate in Spanish Language.
• Excellent writing communication required. Efficient writing skills are required.
• English and Spanish speaking candidates only allowed.
• Spanish language is a must and should be proficient (read & write) 
• Basic Telephone Etiquettes
• MS Office
• Basic System Navigation Skills
• Customer Focus and Being Attentive
• Basic Tech Support Skill
• Trouble shooting
• Good reasoning and analytical skills
• Active listening skills
• Ability to comprehend the customer requirement well

Education: Graduate

Shift Timing: 11 AM to 8 PM 

Location: Bangalore