ReSourcePro Operational Solutions Private Limited

About Us:

ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence.

Headquartered in New York, ReSource Pro’s global service centers address client operational needs around the clock.

Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009.

Over 6,000+ ReSource Pro employees provide dedicated support to more than 400+ insurance organizations, consistently achieving a 97% client retention rate for over a decade.

We help you execute your most complex business objectives with solutions designed to boost performance, productivity and profitability.

ReSource Pro Global Achievements: 

ISG Provider Lens™ – Insurance BPO Services and Platform Solutions 2020 

ReSource Pro is placed as High in Product Challenger. 

EVEREST PEAK Matrix – P&C Insurance BPS Peak Matrix Assessment 2021           

ReSource Pro is identified as a strong Market Impact in the list of Major Contenders.

Job Description:

What You’ll Do: 

1. Processes routine insurance tasks and activities for clients with minimal supervision.  Responsible for meeting quality, quantity, and timeliness deadlines.
2. Operates client system and processes routine insurance tasks and activities for clients with minimal supervision. Follows established procedures and meets quality, quantity, and timeliness standards and information security requirements.
3. Interacts with co-workers and supervisors to meet client needs in a timely manner.  Works effectively as a member of the team.
4. Uses email to communicate with clients and responds promptly to client requests. Composes emails that are clear, polite, and well-organized.
5. Reports problems promptly to supervisor and takes initiative to find solutions.

The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs

What You’ll Bring:

• Communicates effectively
• Assists in training others effectively
• Builds good team relationship
• Demonstrates functional excellence
• Customer centric
• Ability to independently operate a variety of client systems and performs a range of insurance processing tasks.
• Ability to manage the Proof of Concept (POC) period effectively to on board new clients. 
• Interact with client via email or phone regularly to provide status updates, troubleshoot issues, learn new workflows and systems, and promote additional services.
• Ability to analyze documents and follow complex rules.
• Ability to stay focused for an extended period of time.
• Ability to use own initiative for problem solving
• Customer centric and end-customer focused.

What’s in it For Me? (+Benefits) 

Monetary:

• Salary Range from INR 2.8 LPA – INR 3.1 LPA
• Team budget for team outing/get together 
• Shift allowances up to INR 7700 
• Performance based incentives up to INR 3000 
• Overtime pay
• Employee Referral Bonus
• Medical insurance covered up to INR 5 Lakh 
• Accidental insurance covered up to INR 10 Lakh 

Recognition and Development:

• Performance based promotions 
• Quarterly Rewards and Recognition 
• Training and Professional Development Workshops

Other Benefits:

• Casual dress code 
• Open floor set up (no cabins) 
• Music allowed on the floor and WIFI access 
• Transportation Facilities within 25kms from the workplace 
• Emergency medical services 
• Maternity, Paternity and Child Adoption leaves
• Annual Corporate gift

Interview Process:

Round 1: Criteria Corp – Day 1 (30 minutes)

(Universal Cognitive Aptitude Test and Employee Personality Test)

           ?

Round 2: Communication Test – Day 2 (45 Minutes)

(Create a Procedure document as per the training provided)

           ?

Round 3: Procedure Writing Assessment – Day 2 (4.5 hours)

(Create a Procedure document as per the training provided)

           ?

Round 4: Quality First Assessment – 6 days

(Basic document validation and correct entry of information without making any errors)

?

      Offer Letter

Shift Timings:

• Real Time Shift: The Real Time Shift operates from 5:30PM to 7:30AM.
• Regular Time Shift: The Regular Time Shift operates from 7:00AM to 5:30PM. 
• Mid Shift: The Mid Shift operates from 12:00PM to 10:00PM. 
• The office duration within the shift would be 9 hours (including 1 hour of break). 

Location: 

2nd & 3rd Floor, Hub 4, Karle Town Center (SEZ) 

Kempapura Main Road, Nagavara, Bengaluru, 560045, India 

Walk-in Interviews on 2nd of December in office premises.