Gama Consultants

German - Customer Service Representative


Job Responsibilities:

  • Efficient and effective response to German-speaking customer inquiries through all a...

German - Customer Service Representative

Full Time 4 months ago

Job Description

  • Industry COM
  • SalaryBest In Industry
  • Job Type Full Time
  • Experience 0-3 YEARS
  • Location Budapest, Hungary

Job Description


Job Responsibilities:

  • Efficient and effective response to German-speaking customer inquiries through all available channels (phone, chat, tickets, etc.)
  • Identify customer needs and ensure that they are taken into account when providing a customer-oriented service
  • Ensure that service level agreements are met by accurately completing the required tasks and positive communication with all parties involved (2nd line, 3rd line, etc.) to enable timely problem resolution 
  • Follow the agreed processes for resolving customer inquiries and, if necessary, make their own contribution to process improvement.
  • Independent management of customer interaction to ensure that all agreed quality characteristics are met and exceeded.
  • Demonstrates appropriate sense of urgency for customer responses
  • All other duties as assigned



  • Strong verbal communication skills in German language (Minimum Proficiency level –   B2+ and above)
  • High problem-solving skills
  • Should know basics of computer and knowledge of MS Office (Word, Excel, PowerPoint) and latest operating systems
  • Typing 20 WPM and 80% accuracy. Ability to present value-adding solutions to customers
  • High emotional intelligence and soft skills with the ability to serve high-profile customers 
  • Achieve goals on time with excellent customer care
  • Ability to learn, acquire knowledge and develop yourself 
  • Experience in a multi-system environment
  • Preferably 0-3 years of experience in a contact center or customer service environment


Preferred Competencies:

  • Demonstrates a strong customer service orientation
  • Takes responsibility to follow up with customers to ensure their needs and expectations are satisfied and promises are kept friendly and upbeat style
  • Ability to handle difficult or irate customers effectively
  • Ability to set expectations and deliver information in a positive and articulate way
  • Solves routine problems effectively, gathering the information necessary from the customer
  • Investigates and takes action to meet customer’s needs
  • Applies systematic approach to solving problems
  • Professional and positive in interactions with others and is able to establish rapport quickly
  • Treats others with courtesy and respect
  • Able to adjust his/her behavior and communication to accommodate working styles and perspectives of diverse individuals



Gama Consultants
Budapest, Hungary

Budapest, Hungary

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