GAMAJOBS

Process Mapper

  • Lead cross-functional teams through BPM(Business process management)  steps, guide development of data collection/root c...

Process Mapper

Full Time 1 year ago

Job Description

  • Industry COM
  • Job Type Full Time

Job Description

  • Lead cross-functional teams through BPM(Business process management)  steps, guide development of data collection/root cause analysis, data interpretation, customer journey mapping, process mapping and forecasting of benefits, guide prioritization of efforts based on impact, cost,, and ease of implementation of insurance domain.
  • Provide inputs on business models, incentive systems, and performance management tools and support engagement with business owners to assess and evaluate specific recommendations around optimization.
  • Analyze and assure the quality of data collected and develop data collection plans.
  • Define highly complex business and customer needs and provide analysis toward operational efficiency and drive change within the organization.
  • Develop a methodology for forecasting of benefits and guiding prioritization of efforts based on impact, cost, and ease of implementation.
  • Ensures change management processes are included in timelines and recommend changes accordingly.
  • Reviews operational processes to determine gaps and inefficiencies and and provides suggestions to leadership on improving/designing standard operational processes to increase operational reliability and drive changes to completion.
  • Facilitates various types of meetings, leadership, and subject matter experts (SMEs) from across the enterprise; drives to desired outcomes, presents findings and strategic recommendations.
  • Designs and implements strategies to improve efficiency.
  • Delivers and executes on program analytic best practices, including, but not limited to highlights, scorecards, cost/benefit tracking, resource tracking, risk tracking, deliverable tracking and more.

GAMAJOBS

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