Job Description:

Deliver to the Employees, Customer and Shareholder metrics as per goals

Adherence to quality and compliance guidelines

Ability to take quick decisions and respond to Customer inquiries

1-6 years of prior experience in international calling process

Customer service background

Able to work in 24/7 environment

Provide superior customer experience on calls to American Express Card Members

Provide alternatives and apply superior (Service No), call handling skills to ensure best possible solutions and FCR to card members

This role may be subject to additional background verification checks. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Qualification:

Graduate(Any Graduate with 1 yr of International calling experience)

Strong Interpersonal, Communication and Listening Skills.

Must possess Excellent Verbal Communication

Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service No Situations

Demonstrated Dependability/Self Motivating Skills

Perks and Benefits

Lucrative Incentives

Salary: INR 2,50,000 - 5,00,000 PA.
Industry: Banking / Financial Services / Broking
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(NonTechnical)
Employment Type: Full Time, Permanent